Questionnaire

1. Do you feel that the Centre employees demonstrate proper and attentive attitude in liaison with patients?

Yes, they do? No, they do not.

2. Have you ever observed rudeness and derogatory language amongst doctors and nurses of the Centre?

Yes No

3. Have medical employees asked for or hinted for monetary remuneration and gifts?

Yes No

4. Have you been a witness of transfer of monetary remuneration, gifts, payment for entertainment, rest etc. to the Centre employees at your initiative?

Yes No

5. Have you been notified of corrupt practices (blackmailing, bribing etc.) in the Centre?

Yes, I contacted A. Alibekov, responsible for anti-corrupt practices at the Centre by tel: +7 707 2756177/email address: Abdi_company@mail.ru Yes, I contacted S. Dzhoshibayev, Director, by tel: +7 7017812014 /email address: dseit@list.ru Yes, I contacted the Deputy Head (specify the deputy head of the department, surname, name, patronymic name, if possible): Yes, sent an anonymous letter (where): Yes, by mail to the state authorities in Taraz or Zhambyl Region; Yes, I contacted law enforcement authorities, prosecutor’s office; No, specify the reason:

6. If you observed corrupt practices at the Centre, did you have to offer a bribe or managed to settle without the bribe (if there were several similar situations, please describe the latest case)?

Yes, I had to offer a bribe I decided not to offer a bribe, because:

7. Has your issue been solved after you rejected to offer a bribe to the Centre employee?

Yes, it has been solved It has been solved, but partially, or it took longer No, it has not been solved.

8. What was the reason for making an offer a bribe to the Centre employee?

Lack of time or possibility to solve the issue using legal means; Willingness to obtain preferential treatment or high-quality service from medical personnel I got tired dealing with bureaucratic delays at the Centre (an employee was asking for a bribe); Because everyone offers bribes, it is common practice Other (write):

9. What issue or situation required offering a bribe?

free medical care in the Clinic; free medical care in the Outpatient Treatment Department rejected in-patient care rejected diagnostics consulting in the In-Patient Care Department Other (write):

10. Who was a facilitator in this situation?

Myself Centre employee

11. How often do you observe corruption amongst the Centre officials?

most officials accept bribes only a few officials accept bribes approximately half of officials accept bribes they do not accept bribes I cannot answer this question

Doctor’s examination in the advisory clinic Issue of doctor examination tickets in the registrar’s office of the advisory clinic Doctor’s examination in the In-Patient Care Department Hospitalization issue Preparation of documents for hospitalisation in the admissions office Preparation of documents for hospitalisation in the Clinical Department During treatment in the Clinical Department Various types of manipulations by medical nurses Laboratory studies X-ray studies Computed tomography Daily ECG and/or blood pressure monitoring Echocardiography (heart ultrasonography) Surgical treatment Anaesthesia (narcosis) Physiotherapy Acquisition of expendables (syringes, systems, bandages etc.) Other (write):

14.1 What's your gender:

Male Female

14.2 Your age

18 – 29 years 30 – 49 years 50 – 59 years 60 years and older

14.3. Where do you live?

In the regional center (city) In a town/village/village